Tales, tips & teachable moments from applications support veterans
October 11, 2022
Austin Mogen, Catherine Siler and Chris Suarez
Cell and gene therapy scientists are under increasing pressure to achieve results faster and produce cells and cell products more cost-efficiently. Field applications scientists from their major suppliers can provide invaluable support, helping to optimize processes, utilize new platforms and technologies more effectively, and avoid costly errors. In this podcast, three veteran Field Applications Scientists from Corning Life Sciences - Austin Mogen, Catherine Siler, and Chris Suarez - share their expertise and lessons learned over decades of experience.
What are some common missteps, and what can we learn from these?
What is the most rewarding thing you have done in support of a customer?
What would be your initial advice for a customer beginning a process?
How should a customer start troubleshooting divergent results?
How did the pandemic change engagement with customers?
When should a customer engage with their supplier’s field support team?
What is your top piece of advice?